Retail & Salon CRM

Customizable CRM for Retail Stores, Salons & Franchise Chains

Stop struggling with generic sales databases. Epoq Connect is a highly customizable CRM built for retail boutiques, wellness centers, and premium beauty salons to streamline customer booking queues, walk-ins, and stylist allocations.

Book Store Demo Explore Booking Grids
🔍 Search customer name, booking ID, or stylist...
Checked In
● Active Treatment Service: Premium Hair Spa Seat: Chair 1
Online Inquiry Captured 10:15 AM

Website Portal · Premium Spa choice reserved

Booking Confirmed 10:16 AM

Receipt & maps sent via official WhatsApp

Stylist Assigned & Check-in 10:35 AM

Guest checked in salon lobby · Assigned to Stylist Priya

🔔 Feedback Callback & Loyalty points Today, 12:30 PM

Review link & +50 points auto alert scheduled

💬

Appointment Confirmed

Sent to Anjali Menon · Seat: Chair 1

Trusted by Leading Beauty Destinations & Retail Franchises

Sinora Premium Beauty Salon Logo
12K+
Retail Guests Logged
98%
Service Appointment Attendance
95%
Faster Stylist Seat Allocations

Why Store Chains Choose Epoq Connect Over Rigid Admin Databases

Retail customer journeys require rapid booking grids, real-time staff allocations, and automated loyalty point updates. We build customizable frameworks tailored to your specific shops and services.

W
M

All Bookings in One Place

Stop tracking store walk-ins across scattered papers or notes. Guest bookings arriving from custom websites or POS channels land in one shared branch lobby queue, auto-assigned to stylists using round-robin routing rules.

Explore Booking Suite ➔
CHECKED IN
⚡ Auto-WhatsApp
BOOKED
🛋️ Seating Queue

Smart Roster Status Tracking

Identify the exact treatment priorities of walk-in guests using custom seating charts, appointment-date flags, and service tags. Trigger powerful automation rules based on guest arrival check-ins.

Explore Pipeline ➔
▶
01:42

Automated Call Recordings

Automatically record and store call logs of store coordinators calling retail customers. Monitor booking confirmation calls, review customer feedback scripts, and track client preferences with a secure playback vault.

Explore Call Vault ➔

Stylist Seating Allocation

Track stylist turnaround speeds, active lobby waiting lists, and chair workloads. Balance salon seatings and optimize service checklists with transparent, live stylist chair leaderboard statistics.

Explore Seating ➔

All the features to optimize your Retail Booking & Salon Workflows

Epoq Connect brings store scheduling, customer registration, loyalty allocations, and automated reminders into a unified cloud environment.

💇‍♀️

Appointment Manager

Track bookings, schedule clinical visits, request patient health histories, and coordinate consultations in a single dashboard.

👥

Stylist Allocation Queue

Verify seat availability in real-time. Route fresh walk-ins to specific stylists based on chair status charts.

💬

WhatsApp Check-in

Share automated booking updates, store maps, and review feedback links to customer smartphones via WhatsApp automatically.

🛋️

Chair & Seating Logs

Monitor real-time salon seat loads, available bays, treatment turnaround states, and lobby wait indicators.

📊

Loyalty & Rewards Hub

Track client treatment frequencies and automatically allocate custom loyalty point metrics on invoice checkout.

🔄

Franchise Roster Manager

Coordinate store shifts, stylist daily availability schedules, and holiday rosters across multiple entities.

⚙️

POS & Ledger Integrations

Sync bills instantly. Connect POS billing terminals, customer inventories, and franchise ledgers automatically via APIs.

🔒

Role-Based Access Control

Set secure system access permissions for receptionists, stylists, accountants, and retail store directors.

📥

Data Export & Reports

Export guest registration sheets, stylist service records, sales turnaround times, and loyalty ledgers to Excel.

Live Guest Journey

Every customer visit tracked, from booking to loyalty checkout

From website booking capture to a successfully checked out salon invoice, Epoq Connect logs every interaction—WhatsApp alerts, stylist seat checks, loyalty points updates—surfacing the right next action.

  • 📋 Auto-parse buyer bookings from online portals & retail apps
  • 🔁 Stage-based retail pipeline: New Booking → Checked In → Seated → Completed
  • ⏰ Smart lobby notifications when walk-in guests remain unassigned past 10 minutes
See It Live
📥

New Booking: Sinora Salon Guest #4042

Sync: Web Portal · Treatment: Premium Hair Spa · Stage: Booking Captured

WhatsApp Receipt & Location Shared
🛋️

Stylist Seated · Day 0

Guest checked in salon lobby · Assigned to Chair 1 Priya · Next action: Loyalty Checkout

Pipeline → Loyalty +50 Points Checked
✅

Service Completed — Receipt Checked Out

Lobby wait: 4.2 Mins · Branch ledger auto-updated · Completed in 95% time

⚠️

Lobby Overcrowd Delayed

No stylist assigned for 15+ minutes · Priority: High · Stage: Evaluation · Flagged for Action

Stylist Roster Reallocated
🛋️

Priority Chair Allocation

Assigned to senior stylist Sameer · Walk-in checklist auto-sent to tablet

Feedback review scheduled
🎯

Guest check-out completed

95% seating speed · POS ledger sync completed · Potential customer saved

Store Customer Yields

Spot franchise guest check-in bottlenecks before they occurs

Don't let empty treatment chairs delay retail growth metrics. Epoq Connect's seating engine flags branch queues, auto-reallocates stylist rosters, and alerts branch supervisors dynamically.

  • 🔍 Auto-flag walk-in guests waiting in store lobbies past 10 minutes
  • 📉 Visual seating pipelines showing seat loads and stylist service times
  • 🔁 One-click loyalty alert campaigns for bulk franchise contacts
Explore Branch Analytics
Smart Automation

Appointments scheduled. Loyalty checks sent. Automatically.

Epoq Connect's automation engine triggers the right seat check-in alert at exactly the right checkout point—and the retail dashboard gives franchise managers a real-time view of every stylist's service speed.

  • 🔔 Auto WhatsApp alert with booking confirmation receipt once checkout completes
  • 📅 Automated feedback reminder and loyalty points scheduled on checkout completion
  • 🏆 Live stylist KPI dashboard—average seat service speed, attendance percentage
Explore Automation Suite
❄️

Appointment Gone Past Due: Marcus Johnson

Roster slot expired · Treatment: Hair Cut · Automation Rule Triggered

Auto-Nudge · WhatsApp booking link Shared
💬

WhatsApp booking Delivered

"Hi Marcus, your stylist slot at Crown Spa has expired. Re-book here..." · Read ✓✓

Treatment Completed · Stylist Priya
🏆

Leaderboard Stats Updated

Stylist Priya: +1 Completed · Service Yield: 98% · Weekly Rank: #1 Stylist

Why Teams Switch

Replace scattered spreadsheets with one intelligent Retail CRM

Excel sheets, paper registers, and fragmented loyalty lists can't scale with heavy store operations. See exactly where Epoq Connect changes the game.

Visual Seating Pipelines vs. Static Spreadsheets

Stop hunting through rows of cell data. Epoq Connect gives branch teams a drag-and-drop board to track customers from Lobby to Checked Out in one click.

✓ Epoq Connect
✓ Customer status tracking (Intake → Checked Out)
✓ Color-coded bay & seating priority flags
✓ Bulk checkout updates in one click
✓ Auto-log every guest treatment history
✗ Excel / Generic CRM
✗ Manual row-by-row guest status updates
✗ No visual seating or lobby queue board view
✗ Overwritten history—no service logs archives
✗ Shared sheets cause guest coordination conflicts

Bay Turnaround Analytics vs. Gut Feeling

Know exactly which stylists are serving clients on-time and who needs support—with live stats on active queues, stylist seat wait logs, and average chair speeds.

✓ Epoq Connect
✓ Per-stylist treatment speed dashboard
✓ Average seat turnaround time tracking
✓ Daily seating checkout statistics logs
✓ Automated stylist bay load balancing rules
✗ Excel / Generic CRM
✗ No real-time stylist or chair speed view
✗ Wait logs lost on paper books or clipboards
✗ Operations rely on self-reported logs
✗ No overload checks or bay capacity indicators

Smart Automations vs. Missed Bookings

Over 80% of retail customers require instant confirmation loops. Epoq Connect automates welcome alerts, WhatsApp mapping notices, and loyalty checkouts so nothing is delayed.

✓ Epoq Connect
✓ Rule-based WhatsApp sequences
✓ Lobby queue alerts to managers after 10 minutes
✓ Automated check-out confirmations & loyalty alerts
✓ Custom templates per branch service type
✗ Excel / Generic CRM
✗ Manual alerts via receptionist phone calls
✗ No lobby queue alerts or turnaround indicators
✗ Lost loyalty points = customer checkout delays
✗ Manual copy-paste of treatment sheets

Flexible and transparent pricing

Choose the model that fits your institutional workload. Scale your desks seamlessly as your inbound inquiry volume grows.

3 Months Starter
Billed Quarterly
₹899
  • ✓ Up to 5 Appointment Desks
  • ✓ Seating Queue allocation
  • ✓ WhatsApp Booking updates
  • ✓ Real-time Seating status
  • ✓ Basic Branch Analytics
Start Free Trial
MOST POPULAR
6 Months Expansion
Billed Half-Yearly
₹699
  • ✓ Up to 15 Appointment Desks
  • ✓ Smart Round-Robin stylist assignment
  • ✓ Live WhatsApp team inbox
  • ✓ Multi-Branch role segregation
  • ✓ Advanced Service metrics
  • ✓ Unlimited Seating logs
Start Free Trial
12 Months Enterprise
Billed Yearly
₹599
  • ✓ Unlimited Appointment Desks
  • ✓ Custom seating allotment rules
  • ✓ Dedicated Priority Servers
  • ✓ Custom CRM Database field configs
  • ✓ Consolidated multi-entity logs
  • ✓ Dedicated Success Manager
Start Free Trial
★ ★ ★ ★ ★

"They are professional & experts at what they do! Designed & developed an awesome website for my beauty salon within a short time span. I didn't need to worry about the quality."

Joemol Managing Director, Sinora Beauty Salon
★ ★ ★ ★ ★

"After evaluating a few outsourcers, we decided to work with Epoq Zero because of their professional approach and ability to make changes to what we wanted."

PaperCrane Solutions Strategic Partners
★ ★ ★ ★ ★

"I am really impressed by the quality of services. You were right on schedule, charged reasonable prices, were professional and courteous, and delivered well before time."

Arun M Founder, The Traveller, UK
★ ★ ★ ★ ★

"Flawless execution of ideas into real-time solutions. What impressed me the most was their honest communication about what was practically possible."

Jansher Von Marketing Manager, Adriatic Solutions
★ ★ ★ ★ ★

"It has been a great year working with team Epoq Zero. They have been very supportive and flexible in meeting our demands."

Shabas Ahammed Co-Founder, Estudo
★ ★ ★ ★ ★

"A robust congratulations to the team for a job well done. They've worked closely with us throughout the process, staying on task, on target, and on budget."

Evelyn Faye Strategic Director, Ixora Club

Transform your store booking workflows today

Join dozens of high-growth retailers scaling their seat allocations without rigid databases. Request a personalized branch demo or start a 14-day trial.

Start Free Trial Watch 2-min Demo
Common Inquiries

Frequently Asked
Questions

Find answers to common technical, functional, and retail inquiries regarding Epoq Connect.

Epoq Connect is a modular, customizable CRM platform designed to register walk-in guests, manage clinical/salon stylist seating schedules, automate booking alerts, and update loyalty points instantly.
Yes! Epoq Connect integrates seamlessly with POS devices, sales registers, and billing systems, enabling automatic booking updates and loyalty ledger synchronization.
Absolutely. You can define custom rules to trigger WhatsApp, SMS, or email booking updates containing Google Map directions, treatment checklist logs, and feedback loops automatically.
Yes, Epoq Connect is built with secure cloud-grade protocols. Its modular architecture lets you define custom service lists, design custom seating grids, and configure role-based permissions without database limits.
Get in Touch

Epoq Zero LLP Office Address

We assist scaling organizations in deploying bespoke software pipelines on time and under budget. Let's build your unified retail customer tracking and workspace.

Kailas Nagar, Palliyil Road, Kottapuram, West Fort, Thrissur, Kerala, 680004, India

Direct Callback Desks

(+91) 8606207307 (+91) 8078495140 (+91) 7560931829

Institutional Desk

info@epoqzero.com